/**
 * MTEC public support widget — FAB + panel (ERP guest tickets).
 */

.mtec-support-fab {
    position: fixed;
    z-index: 99985;
    inset-inline-start: max(1rem, env(safe-area-inset-left, 0px));
    bottom: max(1rem, env(safe-area-inset-bottom, 0px));
    width: 3.5rem;
    height: 3.5rem;
    border: 2px solid rgba(255, 255, 255, 0.92);
    border-radius: 18px;
    background: linear-gradient(145deg, var(--mtec-deep, #001F6B) 0%, var(--mtec-primary, #00298E) 100%);
    color: #fff;
    box-shadow:
        0 10px 26px rgba(37, 99, 235, 0.36),
        0 3px 10px rgba(0, 31, 107, 0.24);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.35rem;
    cursor: pointer;
    transition: transform 0.22s cubic-bezier(0.22, 1, 0.36, 1), box-shadow 0.22s ease;
    animation: mtec-support-fab-in 0.45s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.mtec-support-fab:hover {
    transform: scale(1.06) translateY(-2px);
    box-shadow:
        0 16px 34px rgba(37, 99, 235, 0.44),
        0 5px 14px rgba(0, 31, 107, 0.22);
}

.mtec-support-fab:active {
    transform: scale(0.96);
}

@keyframes mtec-support-fab-in {
    from { opacity: 0; transform: scale(0.6) translateY(10px); }
    to { opacity: 1; transform: scale(1) translateY(0); }
}

.mtec-support-widget {
    position: fixed;
    z-index: 99984;
    inset-inline-start: max(0.75rem, env(safe-area-inset-left, 0px));
    bottom: calc(5.5rem + env(safe-area-inset-bottom, 0px));
    width: min(calc(100vw - 1.5rem), 24rem);
    max-height: min(78dvh, 32rem);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border-radius: 20px;
    border: 1px solid var(--mtec-card-border, rgba(0, 41, 142, 0.08));
    background: #fff;
    box-shadow:
        0 24px 60px rgba(0, 31, 107, 0.22),
        0 6px 18px rgba(37, 99, 235, 0.12);
    transform-origin: bottom;
    will-change: transform, opacity;
}

/* The panel sets display:flex, which overrides the UA [hidden] rule — restore it
   so a closed widget fully disappears instead of leaving an empty bordered box. */
.mtec-support-widget[hidden] {
    display: none !important;
}

/* ---------- open / close animation ---------- */
.mtec-support-widget.is-entering {
    animation: mtec-support-in 0.34s cubic-bezier(0.22, 1, 0.36, 1) both;
}

.mtec-support-widget.is-closing {
    animation: mtec-support-out 0.24s cubic-bezier(0.4, 0, 1, 1) both;
    pointer-events: none;
}

@keyframes mtec-support-in {
    from { opacity: 0; transform: translateY(16px) scale(0.94); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}

@keyframes mtec-support-out {
    from { opacity: 1; transform: translateY(0) scale(1); }
    to { opacity: 0; transform: translateY(14px) scale(0.95); }
}

@media (prefers-reduced-motion: reduce) {
    .mtec-support-fab,
    .mtec-support-widget.is-entering,
    .mtec-support-widget.is-closing {
        animation: none;
    }
}

.mtec-support-widget--page {
    position: static;
    width: 100%;
    max-height: none;
    min-height: 28rem;
    box-shadow: 0 8px 32px rgba(24, 30, 75, 0.08);
}

.mtec-support-widget__header {
    position: relative;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    padding: 1.05rem 1rem;
    background: linear-gradient(135deg, var(--mtec-primary, #00298E) 0%, var(--mtec-deep, #001F6B) 100%);
    color: #fff;
    overflow: hidden;
}

.mtec-support-widget__header::after {
    content: "";
    position: absolute;
    inset-inline-end: -2.5rem;
    top: -2.5rem;
    width: 7rem;
    height: 7rem;
    border-radius: 50%;
    background: radial-gradient(circle, rgba(37, 99, 235, 0.45) 0%, rgba(37, 99, 235, 0) 70%);
    pointer-events: none;
}

.mtec-support-widget__header-icon {
    position: relative;
    width: 2.5rem;
    height: 2.5rem;
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.16);
    border: 1px solid rgba(255, 255, 255, 0.2);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.mtec-support-widget__header-text,
.mtec-support-widget__close {
    position: relative;
}

.mtec-support-widget__header-text {
    min-width: 0;
    flex: 1;
}

.mtec-support-widget__title {
    margin: 0;
    font-size: 0.95rem;
    font-weight: 700;
}

.mtec-support-widget__subtitle {
    margin: 0.15rem 0 0;
    font-size: 0.75rem;
    opacity: 0.9;
}

.mtec-support-widget__close {
    border: 0;
    background: transparent;
    color: inherit;
    font-size: 1.35rem;
    cursor: pointer;
    padding: 0.25rem;
    border-radius: 8px;
    line-height: 1;
}

.mtec-support-widget__close:hover {
    background: rgba(255, 255, 255, 0.15);
}

.mtec-support-widget__portal {
    padding: 0.75rem 1rem;
    border-bottom: 1px solid rgba(24, 30, 75, 0.08);
    background: #f8fafc;
}

.mtec-support-widget__portal p {
    margin: 0 0 0.5rem;
    font-size: 0.8rem;
    color: #5e6282;
}

.mtec-support-widget__tabs {
    display: flex;
    border-bottom: 1px solid rgba(24, 30, 75, 0.08);
}

.mtec-support-widget__tab {
    flex: 1;
    border: 0;
    background: transparent;
    padding: 0.65rem 0.5rem;
    font-size: 0.82rem;
    font-weight: 600;
    color: #5e6282;
    cursor: pointer;
    border-bottom: 2px solid transparent;
}

.mtec-support-widget__tab {
    transition: color 0.18s ease, border-color 0.18s ease, background 0.18s ease;
}

.mtec-support-widget__tab:hover {
    color: var(--mtec-primary, #00298E);
    background: rgba(37, 99, 235, 0.05);
}

.mtec-support-widget__tab.is-active {
    color: var(--mtec-electric, #2563EB);
    border-bottom-color: var(--mtec-electric, #2563EB);
}

.mtec-support-widget__body {
    padding: 1rem;
    overflow-y: auto;
    flex: 1;
    min-height: 0;
}

.mtec-support-widget__form,
.mtec-support-widget__chat {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
}

.mtec-support-widget__label {
    font-size: 0.78rem;
    font-weight: 600;
    color: #181e4b;
}

.mtec-support-widget__input,
.mtec-support-widget__textarea {
    width: 100%;
    border: 1px solid rgba(24, 30, 75, 0.14);
    border-radius: 12px;
    padding: 0.55rem 0.75rem;
    font: inherit;
    font-size: 0.875rem;
    color: #181e4b;
    background: #fff;
}

.mtec-support-widget__input,
.mtec-support-widget__textarea {
    transition: border-color 0.18s ease, box-shadow 0.18s ease;
}

.mtec-support-widget__input:focus,
.mtec-support-widget__textarea:focus {
    outline: none;
    border-color: var(--mtec-electric, #2563EB);
    box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.18);
}

.mtec-support-widget__input--otp {
    text-align: center;
    font-family: ui-monospace, monospace;
    letter-spacing: 0.35em;
    font-size: 1.1rem;
}

.mtec-support-widget__textarea {
    resize: vertical;
    min-height: 5rem;
}

.mtec-support-widget__btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    border: 0;
    border-radius: 12px;
    padding: 0.6rem 0.9rem;
    font: inherit;
    font-size: 0.85rem;
    font-weight: 700;
    cursor: pointer;
    text-decoration: none;
    background: #eef2ff;
    color: var(--mtec-primary, #00298E);
    transition: transform 0.16s ease, box-shadow 0.2s ease, filter 0.2s ease;
}

.mtec-support-widget__btn:disabled {
    opacity: 0.55;
    cursor: not-allowed;
}

.mtec-support-widget__btn--primary {
    background: var(--mtec-electric, #2563EB);
    color: #fff;
    box-shadow: 0 6px 18px rgba(37, 99, 235, 0.3);
}

.mtec-support-widget__btn--primary:not(:disabled):hover {
    filter: brightness(1.05);
    transform: translateY(-1px);
    box-shadow: 0 10px 24px rgba(37, 99, 235, 0.38);
}

.mtec-support-widget__btn--primary:not(:disabled):active {
    transform: scale(0.98);
}

.mtec-support-widget__btn--outline {
    background: #fff;
    border: 1px solid rgba(37, 99, 235, 0.35);
    color: var(--mtec-electric, #2563EB);
}

.mtec-support-widget__btn--ghost {
    background: transparent;
    color: var(--mtec-electric, #2563EB);
}

.mtec-support-widget__row {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.mtec-support-widget__verify {
    border: 1px solid rgba(24, 30, 75, 0.12);
    border-radius: 12px;
    padding: 0.75rem;
    background: #f8fafc;
}

.mtec-support-widget__verify.is-verified {
    border-color: rgba(16, 185, 129, 0.35);
    background: rgba(16, 185, 129, 0.08);
}

.mtec-support-widget__verify-title {
    margin: 0;
    font-size: 0.85rem;
    font-weight: 700;
    color: #181e4b;
}

.mtec-support-widget__verify-hint,
.mtec-support-widget__hint {
    margin: 0.35rem 0 0;
    font-size: 0.75rem;
    color: #5e6282;
    line-height: 1.45;
}

.mtec-support-widget__access {
    border: 1px solid rgba(245, 158, 11, 0.35);
    background: rgba(245, 158, 11, 0.08);
    border-radius: 12px;
    padding: 0.75rem;
    font-size: 0.75rem;
}

.mtec-support-widget__access p {
    margin: 0 0 0.5rem;
    font-weight: 600;
}

.mtec-support-widget__access-row {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.mtec-support-widget__access code {
    flex: 1;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 0.65rem;
    background: #fff;
    padding: 0.35rem 0.5rem;
    border-radius: 8px;
}

/* ---------- feedback banner ---------- */
.mtec-support-widget__feedback {
    display: flex;
    align-items: flex-start;
    gap: 0.5rem;
    border-radius: 12px;
    padding: 0.6rem 0.75rem;
    font-size: 0.8rem;
    line-height: 1.4;
    border: 1px solid transparent;
}

.mtec-support-widget__feedback.is-error {
    background: rgba(220, 38, 38, 0.08);
    border-color: rgba(220, 38, 38, 0.3);
    color: #b91c1c;
}

.mtec-support-widget__feedback.is-success {
    background: rgba(16, 185, 129, 0.1);
    border-color: rgba(16, 185, 129, 0.32);
    color: #047857;
}

.mtec-support-widget__feedback.is-info {
    background: rgba(0, 119, 200, 0.08);
    border-color: rgba(0, 119, 200, 0.28);
    color: #0369a1;
}

.mtec-support-widget__feedback-text {
    flex: 1;
}

.mtec-support-widget__feedback-close {
    border: 0;
    background: transparent;
    color: inherit;
    font-size: 1.1rem;
    line-height: 1;
    cursor: pointer;
    padding: 0 0.15rem;
    opacity: 0.7;
}

.mtec-support-widget__feedback-close:hover {
    opacity: 1;
}

/* ---------- chat ---------- */
.mtec-support-widget__chat-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.5rem;
}

.mtec-support-widget__chat-actions {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.mtec-support-widget__live {
    display: inline-flex;
    align-items: center;
    gap: 0.3rem;
    font-size: 0.68rem;
    font-weight: 600;
    color: #047857;
}

.mtec-support-widget__live-dot {
    width: 0.45rem;
    height: 0.45rem;
    border-radius: 50%;
    background: #10b981;
    animation: mtec-support-pulse 1.8s ease-in-out infinite;
}

@keyframes mtec-support-pulse {
    0%, 100% { opacity: 1; transform: scale(1); }
    50% { opacity: 0.45; transform: scale(0.75); }
}

.mtec-support-widget__btn--sm {
    padding: 0.3rem 0.55rem;
    font-size: 0.72rem;
    border-radius: 9px;
}

.mtec-support-widget__messages {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
    max-height: 15rem;
    overflow-y: auto;
    border: 1px solid rgba(24, 30, 75, 0.1);
    border-radius: 12px;
    padding: 0.75rem;
    background: #f8fafc;
}

.mtec-support-widget--page .mtec-support-widget__messages {
    max-height: none;
    flex: 1;
    min-height: 12rem;
}

.mtec-support-widget__msg {
    display: flex;
    max-width: 88%;
}

.mtec-support-widget__msg.is-guest {
    align-self: flex-end;
}

.mtec-support-widget__msg.is-staff {
    align-self: flex-start;
}

.mtec-support-widget__bubble {
    border-radius: 14px;
    padding: 0.5rem 0.7rem;
    box-shadow: 0 1px 2px rgba(24, 30, 75, 0.06);
}

.mtec-support-widget__msg.is-guest .mtec-support-widget__bubble {
    background: linear-gradient(135deg, var(--mtec-electric, #2563EB) 0%, var(--mtec-primary, #00298E) 100%);
    color: #fff;
    border-bottom-inline-end-radius: 4px;
    border-bottom-right-radius: 4px;
}

.mtec-support-widget__msg.is-staff .mtec-support-widget__bubble {
    background: #fff;
    color: #181e4b;
    border: 1px solid rgba(24, 30, 75, 0.1);
    border-bottom-inline-start-radius: 4px;
    border-bottom-left-radius: 4px;
}

.mtec-support-widget__msg-author {
    margin: 0;
    font-size: 0.68rem;
    font-weight: 600;
    opacity: 0.85;
}

.mtec-support-widget__msg-time {
    font-weight: 400;
    opacity: 0.75;
}

.mtec-support-widget__msg-body {
    margin: 0.15rem 0 0;
    font-size: 0.85rem;
    white-space: pre-wrap;
    word-break: break-word;
}

.mtec-support-widget__empty-msg {
    text-align: center;
    margin: auto;
    padding: 1.5rem 0.5rem;
    font-size: 0.8rem;
    color: #5e6282;
}

.mtec-support-widget__composer {
    display: flex;
    flex-direction: column;
    gap: 0.5rem;
}

.mtec-support-widget__reply {
    min-height: 3.5rem;
}

.mtec-support-widget__ticket-id {
    margin: 0;
    font-size: 0.82rem;
    font-weight: 700;
    color: #181e4b;
}

.mtec-support-widget__empty {
    text-align: center;
    padding: 2rem 0.5rem;
    font-size: 0.875rem;
    color: #5e6282;
}

body.mtec-has-bottom-bar .mtec-support-fab,
body:has(.mtec-diploma-mobile-cta) .mtec-support-fab,
body:has(.mobile-review-fab) .mtec-support-fab {
    bottom: calc(5rem + env(safe-area-inset-bottom, 0px));
}

body.mtec-has-bottom-bar .mtec-support-widget,
body:has(.mtec-diploma-mobile-cta) .mtec-support-widget,
body:has(.mobile-review-fab) .mtec-support-widget {
    bottom: calc(9.5rem + env(safe-area-inset-bottom, 0px));
}

@media (min-width: 769px) {
    .mtec-support-fab {
        inset-inline-start: auto;
        inset-inline-end: max(1.5rem, env(safe-area-inset-right, 0px));
        bottom: max(6.5rem, env(safe-area-inset-bottom, 0px));
    }

    .mtec-support-widget {
        inset-inline-start: auto;
        inset-inline-end: max(1.5rem, env(safe-area-inset-right, 0px));
        bottom: calc(10.5rem + env(safe-area-inset-bottom, 0px));
    }

    body.mtec-has-bottom-bar .mtec-support-fab,
    body:has(.mtec-diploma-mobile-cta) .mtec-support-fab {
        bottom: calc(6.5rem + env(safe-area-inset-bottom, 0px));
    }
}

@media (max-width: 768px) {
    #mojeeb-chat-launcher ~ .mtec-support-fab,
    body:has(#mojeeb-chat-launcher) .mtec-support-fab {
        inset-inline-start: max(1rem, env(safe-area-inset-left, 0px));
        inset-inline-end: auto;
    }
}